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Frequently Asked Questions

Contact Information

How do I contact you?

Account Information

How do I update account information?
I operate more than one Web site. How do I add sites to my account?
How do I deactivate an account?
Why do you ask for my Social Security Number?

Reports and Payment

What is the commission structure for NamesDirect’s affiliate program, and when will I get paid?
What is the 90 day cookie, and how does it work?
I have more than one affiliate site. How will I receive payment?
Can I receive a commission on products I order?
Are there any exceptions to the commission rules?
How do I keep track of commissions?
How do I measure my site's performance?
How often are reports updated?
The data in reports does not accurately reflect activity originating from my link. Why?

Links

How do I create links to my site?
What type of links can I create?
Can I modify the HTML code for a link?
How do I check that a link is working?
How do I paste HTML code onto my Web site?

 

Contact Information

How do I contact you?

to send an e-mail to the NamesDirect Affiliate program manager.

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Account Information

How do I update account information?

You can update your account information, such as e-mail address, mailing and pay to address, by logging into Commission Junction (CJ), clicking on "Account" then clicking on "Edit".

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I operate more than one Web site. How do I add sites to my account?

To add sites to your account, log into CJ, click on "Account", then click on "Web Site Settings".

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How do I deactivate an account?

If for any reason, you wish to voluntarily terminate your membership of our affiliate program, please contact us. Alternatively you can log into CJ, select NamesDirect from the drop-down list of “your advertisers” at the bottom of the page, and click “View Detail”, you can then click on the “Drop Program” button.

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Why do you ask for my Social Security Number?

The IRS requires us to detail the commission payments we make to our affiliates. In order to deliver your commission payments to you via CJ’s consolidated payment interface, they need your social security number. NamesDirect never has access to your social security number.

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Reports and Payment

What is the commission structure for NamesDirect’s affiliate program, and when will I get paid?

15% commission for each sale through the NamesDirect shopping cart via a link on the Affiliate Partner site.

Commissions will be paid monthly by CJ.

There is no minimum payment threshold for NamesDirect but CJ will only send you a check if your combined commissions across all CJ affiliate programs is $25 or higher.

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What is the 90 day cookie, and how does it work?

Many affiliate programs pay commission only for sales immediately after a click from your web site. We don’t think that’s fair and we do not operate that way.

We set a cookie (a harmless text file used by many web sites) on the visitor's computer. For 90 days that cookie will identify you as having referred that visitor, and you will earn commission on every purchase they make in those 90 days.

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I have more than one affiliate site. How will I receive payment?

You will receive one check from CJ regardless of how many affiliate sites you have.

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Can I receive a commission on products I order?

Yes, you will earn commissions on all products purchased through your link regardless of who the purchaser is.

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Are there any exceptions to the commission rules?

Yes, we do not pay commission for orders from existing NamesDirect customers who have negotiated a bulk volume discount with us.

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How do I keep track of commissions?

You can keep track of your commissions through the CJ reports section. The reports show you the number of impressions and clicks, as well as the amount and commission amount of your sales, broken out by your web sites and links used.

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How do I measure my site's performance?

You can measure your site's performance through the various reports in the CJ Reports section. These reports provide you with information on critical metrics such as impressions, click-throughs, click-to-order ratios, and EPC (earnings per 100 clicks).

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How often are reports updated?

Impressions, click-through and sales information is updated almost in real-time.

Typically sales show up within at most 30 minutes of the order being completed.

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The data in reports does not accurately reflect activity originating from my link. Why?

Data, such as impressions, click-throughs, and sales, are sometimes delayed due to problems with, or upgrades to, the CJ tracking systems. Even though they are not showing up they are still being tracked.

If reports are showing what appear to be discrepancies, it's possible that you modified the code for tags. If the code for the tag has been modified, reports will not accurately reflect link activity. This sometimes shows in reports when click-through numbers are greater than impressions. When click-through numbers are greater than impressions, it is almost always because the 1x1 pixel has been removed from the tag on the affiliate site. If this happens, no impression data will be recorded because the 1x1 pixel is the mechanism that tracks impression data.

At NamesDirect we reconcile every sale in our databases against the data shown by CJ to ensure that our affiliates are credited with every single sale they send us.

We believe that by treating you fairly and ensuring you get as much commission as possible you will do your best to promote our program.

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Links

How do I create links to my site?

Creating links is as simple as cutting and pasting. Just log into CJ, choose NamesDirect from the drop down box at the bottom of the page and click on Get Links.

Find a link you like (the interactive links work really well, giving you a domain name search box on your site) and click on “Get Html” Copy the HTML from the popup window and paste it into your site.

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What type of links can I create?

You can create a variety of links:

Text links are the simplest; they are just text that you place on your site.

Banners are visually attractive and if used well can generate a lot of sales. Be careful that your visitors don’t ignore them thinking they are just advertisements.

Interactive links are search boxes that you can put on your site.

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Can I modify the HTML code for a link?

We do NOT recommend modifying the HTML in any way since it can affect the tracking of your affiliate link. We are not responsible for any lost commission that may result from modifications of the link.

If you understand HTML you can try modifying the links but we recommend you test the links as soon as they are live on your site.

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How do I check that a link is working?

If you have the technical knowledge to understand what cookies are and where they are stored on your computer then you can do the following:

Delete any cookie you have from secure.registerapi.com.

Click on the link you have created.

Check that the URL in your web browser contains the AID (advert ID) and PID (publisher ID) from the link.

Check to see if you have a new cookie from secure.registerapi.com, and if you do, check that the cookie contains the PID and AID.

You can also email us with the address of the page we have created and we will test it for you.

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How do I paste HTML code onto my Web site?

Select all of the HTML code in the "Get Html" box by clicking the "Highlight All" button. Copy the HTML code to the clipboard by typing Ctrl-C or right-clicking on the highlighted text and choosing "Copy." Paste the HTML code into your page by typing Ctrl-V or choosing Edit-Paste from within your editing application.

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